PRIVACY POLICY
This privacy statement sets out how Cycleworks.lk (a trading name of Embilipitiya Cycle Works) will store and use information relating to you. This applies to the entire website cycleworks.lk. Any changes to these policies will be posted on our Terms and Conditions page. Cycleworks.lk is committed to respecting your privacy. We have structured our website so that, in general, you can visit without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.
This privacy notice discloses the privacy practices for Cycleworks.lk. In this privacy policy, references to “we”, “us” or “our” mean Embilipitiya Cycle Works, and references to “you” or “your” mean any person submitting any data to us or our agent or the site.
Cycleworks.lk respects the privacy of the users of its website and considers their safety as priority. We commit ourselves to ensuring that we treat all information provided by you with the highest diligence and integrity. Data protection is a matter of trust and your privacy is important to us.
Cycleworks.lk is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality.
When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorized access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive or other information to you.
We are committed to ensuring that your information is secure. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We use a variety of technical, administrative, and organizational security measures, including encryption and authentication tools in certain circumstances, to maintain the safety of your personal data.
Despite our efforts, no website, mobile application, database or system is completely secure or “hacker proof.” You can help keep your data safe by taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
Note: If you still have questions about shopping online but want to enjoy the benefits of shopping at Cycleworks.lk, call our Customer Care Centre to place an order.
We collect the following information:
- Order Information: Where you order products (bicycles, bicycle accessories, children items such as rechargeable jeeps and bikes, tricycles, go-karts, baby walkers, push scooters, TOLO cars, baby swings, and sport items including cricket, carom, volleyball, badminton, and gym equipment), we collect your name, contact and billing information, shipping address, transaction and credit card information, and product preferences such as bike size, type, color, and model.
- Account Information: Login and account information, including username, password and unique user ID.
- Personal Details: Gender, date of birth, purchase history, and product preferences.
- Newsletter/Marketing: When you register to receive our monthly newsletter or details of offers or products, we collect your email address. You can provide more information about your cycling preferences so that the details of offers and products we send will be more suited to your needs.
- Automatically Collected Data: Our website uses cookies and other tracking technologies which collect device IDs, IP addresses, referrer headers, data identifying your web browser and version, web beacons, tags, and interactions with our platform.
We need this information in order to allow you to place your order for a product. We use that data to process payment, deliver the product to you, inform you about delivery status, manage warranties and returns, and provide customer support.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Process orders, payments, and deliveries
- Handle returns, warranties, and customer service inquiries
- Internal record keeping and order history management
- Analyze the use of the Cycleworks.lk website to improve user experience
- Improve our products, services, and inventory based on customer preferences
- Customer care follow-ups by email, phone, or mail to people who have purchased goods from our site
- Send promotional emails about new products (bicycles, gear, accessories), special offers, maintenance tips, and services which we think you may find interesting using the email address you have provided, unless you have asked us not to do so when you registered
- Market research purposes (with your consent) by email, phone, or mail
- Detect and prevent fraud or site abuses
Your actual order details are stored with us and you may access this information by logging into your account on the site. Here you can view completed orders, open orders, orders ready to be dispatched, and administer your address details, payment details, and newsletter subscriptions. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@cycleworks.lk or by phone.
WHO WE SHARE INFORMATION WITH AND YOUR CHOICES
When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement.
We shall not share any of your personal information with third parties without your explicit consent. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the privacy policy.
We will not sell, distribute or lease your personal information to third parties other than our subsidiaries and parent company, subsidiaries of the same parent company, or our successor in business unless we have your permission or are required by law.
We may share your information with:
- Delivery Partners: Courier services to fulfill orders and provide tracking information, or for in-store pickup arrangements
- Payment Processors: Payment gateways including PayHere, KOKO, credit/debit card processors, and cash on delivery handlers to complete transactions securely
- Service Providers: Third-party providers necessary to operate our website and services
- Legal Requirements: Any third party that makes a legally-compliant request for disclosure, or as required by law
We may release your personal information to our authorized direct marketing agents unless you tell us that you do not wish this to happen. When you provide any information online, you should look for the box which you can click to say that you do not want the information to be used by anyone for direct marketing purposes. If you have not previously objected to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at info@cycleworks.lk.
We view protection of your privacy as a very important community principle. We understand clearly that you and your information are one of our most important assets. We store and process your information on computers located in Sri Lanka that are protected by physical as well as technological security devices.
DISCLOSURE AND THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s terms of service. Our website may contain links to other websites of interest. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
If you are opted into Cycleworks.lk emails and wish to change your preferences, you can do so by logging into ‘My Account’ at any time.
If you wish to unsubscribe from email communications from Cycleworks.lk, you can do so by clicking on the unsubscribe link at the bottom of any email received, or else, amend your preferences when you log into ‘My Account.’
By using this site, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority in your province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We do not intentionally collect personal information from children. If you are the parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you (for example, promotions on bicycle accessories, maintenance services, or new product launches). We share information about your use of the site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
When you place an order through the site, we will retain your personal information for our records unless and until you ask us to erase this information. For example, we keep your account profile information for as long as you keep your Cycleworks.lk account, but we may keep your order history, warranty information, and transaction records longer to comply with legal obligations (e.g., 7 years for tax and accounting records as per Sri Lankan law).
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. Cookies are small text files placed on your computer by the websites that you visit. They make your online interactions faster and easier.
On this website we use two types of cookies:
- Session Cookies: These are temporary cookies which are stored during your browsing session. They are automatically deleted from your computer or device when you close your browser.
Some of the things we use session cookies for include:
- Allowing you to move from page to page on our website
- Remembering what you have in your shopping basket
- Allowing us to take payment for and complete your order
- Persistent Cookies: These are cookies which are not deleted from your computer or device after you have visited our website. These cookies help us to remember you and your preferences when you come back to this website.
Some of the things we use persistent cookies for include:
- Remembering your journey around our website
- Remembering your preferences (e.g., bike type, language) when you come back
- Allowing you to interface with social media sites
- Providing targeted advertisements and marketing
We use cookies including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most web browsers allow you to control cookies through your browser settings. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “tools” or “preferences” menu.
You can check how to manage cookies by accessing your browser’s help section or visiting these links:
- Microsoft Internet Explorer
- Google Chrome
- Safari
- Mozilla Firefox
If your web browser is not detailed above or you are using a mobile device, please consult your user manual or online help guide for details on how to control cookies. To find out more about cookies and how to manage them, you may wish to visit www.allaboutcookies.org.
Please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
What Happens if You Disable Cookies?
If you disable cookies it may affect the service you receive from our website. For example, you may not be able to:
- View all images and content properly
- Add items to your basket or complete purchases
- See other customers’ reviews or write reviews
- Access your saved preferences
Please remember that if you wish to disable cookies you will need to do this each time you visit our website.
Our Cookies Policy does not cover any third-party websites that are linked to Cycleworks.lk. If you click through to these websites, they may set cookies on your computer. To understand which cookies are used by these companies and how they use your data, please read their privacy and cookies policies. We accept no responsibility or liability for these third-party websites.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products and provide services to you.
When we post changes to this policy, we will revise the “last updated” date at the top. We encourage you to periodically review this policy to remain informed of how Cycleworks.lk is protecting your information.
QUESTIONS AND CONTACT INFORMATION
We welcome questions, comments, and concerns about our privacy policy and privacy practices. If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner.
If you would like to provide feedback, access, correct, amend or delete any personal information we have about you, register a complaint, or if you have questions or concerns, or wish to exercise your rights related to your personal data or simply want more information, please contact us:
Cycleworks.lk
Ebilipitiya Cycle Works
Embilipitiya, Sri Lanka
Phone: +94 77 123 4567
WhatsApp: +94 77 123 4567 (Click to chat)
Email: info@cycleworks.lk
Website: www.cycleworks.lk
We are committed to resolving privacy concerns promptly and professionally. For any urgent matters regarding your personal data, please contact us immediately using the details above.
Disclaimer: This policy was generated using an online tool and does not constitute formal legal advice.